About the blog

Corvel answers appointment texts for more than 200 clinics and salons. That puts us in an odd spot: we see an enormous number of the small conversations that decide whether a chair or a treatment room is full on a Tuesday afternoon. This blog is where we write down what those conversations teach us.

What we write about

• Cancellations and no-shows. What they cost, when they happen and what actually reduces them.
• Waitlists. How to run one that fills slots instead of annoying people.
• Reminders and messaging. Wording, timing and what clients reply to.
• The front desk. The work that keeps a clinic or salon running and rarely gets written about.

When we quote numbers, they come from Corvel's own aggregate data across our customers, with nothing that identifies a business or a client. We say so when a figure comes from a smaller sample.

Who writes it

Mostly Priya Raman (co-founder, previously ran scheduling for a physical therapy group), Hana Sato (customer success, previously managed a salon) and Marcus Bell (engineering, who built the waitlist engine).

Suggest a topic

If you run a clinic or salon and want us to dig into something, or you'd be willing to share your own numbers, email hello@usecorvel.com. For anything about the product itself, the main site is usecorvel.com.