The Corvel Blog
What we learn from answering a few hundred thousand appointment texts a month: cancellations, waitlists, reminders and the front desk.
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Double-booking in salons: the three causes we see most
Most salon double-bookings aren't caused by careless staff. They come from processing time, walk-ins and two calendars that disagree. Here is how to spot each one.
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Waitlists that fill themselves: how Corvel picks who gets the slot
When a slot opens, who should hear about it first? A look inside the rules our waitlist engine uses, and why we text one person at a time instead of everyone at once.
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Why we text instead of call: reply rates from 40,000 reminders
We compared texted and phoned appointment reminders across 40,000 appointments. Texts got replies faster, more often and from more age groups than we expected.
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What a 7 a.m. cancellation actually costs a physio clinic
A cancelled 45-minute visit looks like $120 of lost revenue. Once you count the slot that never refills and the front-desk time spent chasing it, the number is closer to double.